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Contact Us

Customer Service Centre

Administration & Civic Centre

Phone: (08) 9273 6000 (Monday to Friday between 8.30am - 5pm)

If you require in person assistance, the Statutory Planner will be available between 9.00am - 12.00pm and 1.00pm -4.00pm

Email: mail@vincent.wa.gov.au

Address: 244 Vincent Street (corner of Loftus Street), Leederville, Western Australia, 6007

Postal: PO Box 82, Leederville WA 6902

Relay and accessible services:

Use a phone interpreter (non- English speakers): 131 450

Teletypewriter phone: 133 677

Voice Relay phone: 1300 555 727

Language interpreters, including Auslan, are available for in person meetings and City hosted events and services free of charge. These services must be pre-booked. Contact us to book your interpreter.

Report a Problem

Got something to report? Let us know by completing the Report It form.

Compliments & General Complaints

We love a good compliment, and are always looking for ways to improve our services. So if you have feedback of any kind - please complete our Compliments and General Complaints form.

If you are unable to complete the form, you can contact us via phone or in person on the details above. We can arrange an interpreter for languages other than English, including AUSLAN, if you need one.

Fraud, Corruption & Code of Conduct Complaints

If you have a serious complaint, we're all ears for that too. The City takes all complaints seriously and will respond and investigate promptly. If you have a complaint to report please complete our Fraud, Corruption & Code of Conduct Complaint form.