Through Payble, the City's secure and trusted new online rates payment platform, you can have more control over how and when you pay rates, with tools to help you stay on track and avoid overdue notices.
It's simple, flexible and supports residents in managing household budgets.
What is Payble?
Payble is a digital payment platform provided by Local Governments within Australia and New Zealand. It allows ratepayers to make flexible payments towards their rates or pay in full, using secure online methods.
Who can use Payble?
Any ratepayer with a mobile phone or email can use Payble. Your rate notice includes a unique Payble QR code which links directly to your property and allows you to set up a flexible payment plan or make a one-off payment.
Who do I contact for help?
For assistance using Payble for paying rates please contact the City of Vincent.
Do I have to use Payble?
No. Using Payble is optional. You may continue to pay your rates through any of our other approved payment methods. Learn about other payment options on our Rates payments page.
How do I access Payble?
You can access Payble by scanning the QR code on your rates notice or click the Set Up Your Preferred Payment Option button above. You will receive a One-Time Password (OTP) by SMS or email to verify your login.
Is Payble accessible on all devices?
Yes. Payble works across mobile phones, tablets, and desktop computers. You can save Payble to your device home screen for easy access. If you experience any accessibility issues, please contact the City of Vincent.
Is there a fee, or charge for using Payble?
No. There is no fee for using the Payble platform.
When should I not make a one-off payment?
Avoid making a one-off payment if you have recently had a deduction processed or if you have an active payment plan.
It can take up to 5–10 business days for recent deductions to appear in your statement, meaning a payment may still be processing even if it's not yet visible. If Payble displays a warning about recent activity or an active plan, use the Pay Early option or please contact the City of Vincent.
How do I request a refund if I have overpaid?
Tap the Help button in the top right corner of the Payble app and expand the Contact Council section or contact the City via our contact page.
Is Payble secure?
Yes. Payble complies with Australian and New Zealand data protection laws. All payments are processed securely and sensitive data is encrypted.
Can multiple owners have a plan for the same property?
No. Only one active payment plan can exist per property at a time. Secondary owners or ratepayers can still make a one-off payment towards the property; however, depending on the plan type in use, these one-off payments may cause the existing plan to rebalance, adjusting future scheduled payment amounts accordingly.
How do I set up a flexible payment plan?
After scanning the QR code, select your preferred payment frequency: full, installments or flexible payment (weekly, fortnightly, or monthly) and follow the prompts to complete setup. You will receive confirmation once your plan is active.
I've sold my property, what do I do?
Selling your property does not automatically cancel your payment plan - you'll need to cancel it yourself. If you sell your property, you should cancel your Payble payment plan before settlement to ensure no further payments are processed.
Can I change or cancel my payment plan?
Yes. Log in to Payble and open the property account you wish to update. From the 'Options' menu, select ‘Cancel’ or ‘Change Schedule’ and follow the prompts. A confirmation notification will be sent when the change is complete.
Can I skip a payment?
If you are on a flexible payment plan, you can skip a scheduled payment by selecting 'skip next payment' from the plan's manage menu. Autopay users cannot skip payments, as the total amount is automatically paid on the due date.
How long does it take for payments to process?
Card payments usually process immediately. Direct debits from bank accounts can take up to three business days to settle - these payments are subject to the requirements of the banking network and this delay is not specific to Payble. All payments scheduled on weekends are processed on the day they are scheduled however, banking transactions will remain pending until the next business day.
Card payments are completed instantly, while bank account payments are submitted to your bank on the scheduled date - though your bank may take additional time to process them.
Will I receive payment reminders?
Yes. You will receive a reminder before each scheduled payment. This reminder allows you to ensure funds are available or to adjust your plan if required.
You can reduce the number of notifications that are sent, however Payble is required to notify you of any failed payments and changes to your plans, so these cannot be disabled. You can disable reminders and payment-successful notifications or change the method in which they are sent.
For more frequently asked questions about setting up flexible payments, managing your plan, or troubleshooting issues, visit Payable's support page below.