Make a Complaint

Dealing With Complaints & Allegations

If a person has any complaint concerning the performance, ability, character or integrity of any Council Member or Employee, or of any act or omission of an Council Member or Employee, and desires to bring such complaint to the notice of the Council, he or she shall notify the Chief Executive Officer of the complaint, in writing and preferably be verified by a Statutory Declaration, as prescribed by the Oaths, Affidavits and Statutory Declarations Act 2005, giving such details as are available in order that the complaint may be investigated and, if necessary reported upon by the Chief Executive Officer.

The Council has appointed the Chief Executive Officer as the Complaints Officer. You can submit a complaint concerning any alleged breach of the Code in writing via email mail@vincent.wa.gov.au or complete our Complaint Online Form.  

Any serious complaint or one which alleges misconduct or corruption must be verified by a Statutory Declaration, as prescribed by the Oaths, Affidavits and Statutory Declarations Act 2005.

The complaint must be given in confidence and shall:

  1. identify the complainant and the person against whom the complaint is made;
  2. set out the details of the complaint, alleged breach of the Code of Conduct and/or legislation; and
  3. be in writing, or in the prescribed form and preferably verified by a Statutory Declaration, as prescribed by the Oaths, Affidavits and Statutory Declarations Act 2005.

Any person who has lodged a complaint, or any Council Member or Employee against whom a complaint has been made, must keep confidential the complaint, until the complaint has been determined or finalised.

Employees

  1. Any complaint about an Employee (other than the Chief Executive Officer) shall be dealt with administratively by the Chief Executive Officer.
  2. Any complaint about the Chief Executive Officer shall be in writing, preferably in the form of a Statutory Declaration and signed by the person or persons making the complaint and shall be addressed to the Mayor, with a copy to the Chief Executive Officer and will be dealt with as part of the performance review of the Chief Executive Officer, or as agreed by the Mayor and the Chief Executive Officer.

Council Members

  1. Any complaint about a Council Member shall be in writing, in the prescribed form (attached as Appendix 1 to this Code) and be reported to the Chief Executive Officer.

Procedure

All complaints and allegations will:

  1. be treated as confidential and will ensure that the principles of “natural justice” and “procedural fairness” are followed at all times,
  2. for Employees be dealt with in accordance with the Council’s Policy No 4.1.3 Complaint Management and Procedures; and
  3. for Council Members, be dealt with in accordance with the Act, and Regulations or where applicable, with the Council Policy 4.1.3 Complaint Management and Procedures.

Protection of Persons Reporting Unacceptable or Illegal Behaviour

The Chief Executive Officer is to ensure that Council Members and Employees who report unacceptable or illegal behaviour of Council Members or Employees (that is, whistleblowers) are not in any way disadvantaged or victimized because of their actions. The Chief Executive Officer’s action is limited to matters for which he/she has responsibility and/or jurisdiction to act.

More Information

Contact the City on 9273 6000 or email mail@vincent.wa.gov.au.

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