EasyPark | ‘Pay-by-Phone’ parking

Motorists now have the option of paying for parking via their phone at all City-operated carparks and ticket machine zones across Vincent using new technology provided by EasyPark - just look for the little pink and purple signs!

The system is now available for use and it offers many benefits, such as:

  • Save time - faster, more convenient parking with no fuss
  • Save money - pay only for time used
  • You’re in control -  extend the parking using your smart phone from wherever your are

Interestingly, the average overpayment using coins or cards is around 25% as drivers are concerned that the time will run out resulting in a parking fine (EasyPark.com.au). This system will save our residents and visitors time and money.

*Additional fees and charges may apply. For up to date pricing information, please visit the EasyPark pricing FAQ page.

Where can I use it in Vincent?

All Vincent carparks, parking stations and ticket machine zones are now fitted with signage which indicates that the service is available and the instructions for its use.

How it works

EasyPark users:

  • No longer need coins to buy a ticket and then display it in the windscreen (though the old machine are still available as per usual)
  • Simply set an initial parking time, then enter the vehicle registration number and the car park reference code (found on signs and meters in the car park)
  • Will receive an SMS reminder before the parking time expires (optional)
  • Can simply extend the parking end-time from where they are without needing to return to the vehicle (up to the maximum allowable time - see car park signs for terms)
  • Can start the parking early in the morning before paid parking commences - with the service only starting to charge when the paid parking period begins.
  • Are responsible for starting and stopping their own parking transactions and ensuring that the parking area code they input is correct. If you lose your phone you need to let us know so that we can ensure the safety of your account.

How to get started

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First you must register with EasyPark – and once you’ve registered, you can begin parking immediately. Registering for the service is quick and easy via the free smartphone app, which you can download via the EasyPark website or find it on iTunes, or your smartphone’s app store.

If you don’t have a smartphone, then you can register via the EasyPark website or call the EasyPark customer service team on 1300 734 070. You can use EasyPark regardless of the type of phone you have.

How do the Rangers know if I have a valid ticket?

If a vehicle is parked without a valid ticket being displayed, then the City’s Rangers will check the vehicle’s number plate (in real-time) against the EasyPark database to confirm whether a parking session is valid.

How do I find out more information?

Click here to visit the EasyPark website and read the Frequently Asked Questions (FAQs).

If you have any issues or would like to provide feedback, please contact the City’s Rangers team on 9273 6000 or mail@vincent.wa.gov.au 

Who do I contact if I have issues using EasyPark?

It's best if you contact EasyPark direct regarding any issues you have with the system as they are the experts:

By email: customer.service@easypark.com.au
By phone: 1-300-73-40-70

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