E-scooter trial
Electric scooters (e-scooters) are available to hire in the City of Vincent as part of a 12 month trial.
E-scooters are a sustainable way to get around. They provide an easy option for short trips to local parks, shops, community events and our buzzing town centres.
The trial of shared e-scooters with Neuron Mobility will run until December 2024, with the possibility of extension.
Hiring an e-scooter
To get started, you will need to download the Neuron Mobility app. Scan the code on an e-scooter and follow the steps to unlock the scooter and helmet.
Once you have finished your ride, park in a mandatory designated parking area directed in the app.
Riding an e-scooter
Shared e-scooters will only work in the areas they are permitted to ride. Geofencing technology controls where the e-scooters can be ridden, parked and how fast they can travel in certain areas.
The speed limit is 10km/h on footpaths and 25km/h elsewhere.
A map of rideable areas is available in the Neuron Mobility app.
Report an issue
Any issues can be reported directly to Neuron online, 24 hours a day. You can also call Neuron 1300 501 842.
Illegal or unsafe use of e-scooters should be reported to WA Police.
e-Scooter rules
- Riders must be over 16 years old to hire an e-scooter.
- Stick to the speed limit of 10km/h on footpaths and 25km/h elsewhere.
- Riders must wear a helmet.
- Be respectful of pedestrians and other path users.
- Return your scooter to a dedicated parking area.
See the Road Safety Commission video below for more tips on how to ride safely or visit their website.
Frequently asked questions
How fast can the shared e-scooters go?
Up to 25km/h on bike paths and shared roads, and up to 10km/h footpaths. Speeds are automatically limited on the shared e-scooters.
Where can I ride?
Shared e-scooters can be ridden on low-speed roads (up to 50km/h), bicycle lanes, bicycle paths and shared paths and footpaths. Geofencing technology is in place to control where e-scooters can be ridden and parked. A map of rideable areas is found in the Neuron Mobility app.
Where are the no-ride zones?
E-scooters will not be permitted in parks including Hyde Park and Britannia Reserve, and will automatically stop in no-ride zones. A map of rideable areas is found in the Neuron Mobility app.
Where should I park?
Riders must return their e-scooter to a designated parking area. These locations are shown in the Neuron app. When returning an e-scooter to its designated parking area, never leave an e-scooter on the road or block the footpath for pedestrians. Always park an e-scooter safely to the side of the footpath as neatly as possible.
What is the cost to hire?
Operating fees will be set by the provider. Check the Neuron app for up-to-date pricing before you hire.
Can I ride to other local government areas?
You can ride a Neuron e-scooter between the City of Vincent and City of Perth but not the City of Stirling.
How does geofencing work?
Geofencing technology is used by Neuron to control where shared e-scooters can be ridden, parked and how fast they can travel in certain areas. This means speeds are limited and the e-scooters will automatically stop in no-ride zones.
How is safety being addressed?
There are several measures in place to ensure safety. Safety features include a helmet lock, 000 emergency button, topple detection and ‘Follow my Ride’ functions. Riders sign up to a list of rules before they are allowed to take their first trip. These highlight that they need to be over 16 (with parental consent if a minor) and provide guidance on where and how to park and how to ride responsibly. The rules can be found on the e-scooters, in-app messages and voice guidance during your ride.
What about vandalism or dumping?
Cases of vandalism and dumping have been rare. Neuron’s e-scooters are GPS tracked tacked by Neuron so their location is always known.
Each e-scooter is fitted with a topple detection feature, which alerts their operations team if it has fallen. They have unique registration plates so members of the public can report any issues, including incorrect parking, by contacting Neuron.
How much will the trial cost the City?
There is no cost to the City of Vincent.
The shared e-scooter trial is aligned with our Accessible City priority in our Strategic Community Plan 2022-2032. It supports our aim to make it safe, easy, environmentally friendly and enjoyable to get around Vincent.
Are the parking areas permanent?
During the trial we will be testing parking locations. If you notice issues such as such e-scooter dumping or overcrowding, please let the City know so we can consider relocating or removing the parking location.
How could it impact my business?
The shared e-scooter trial is intended to support commercial activity by making it easier for customers to get around. During the trial, we will be testing different parking locations and would like your feedback. If you would like to request a parking area near your business or if the current location is not working for you, please contact us.
Where can I find more information?
For more in-depth information about how Neuron’s e-scooters, visit their website.