Customer Service

The City of Vincent strives to meet and exceed the expectations of our customers – residents, business proprietors, visitors, partners, suppliers and other stakeholders – and is committed to providing excellence in customer service.

We have a number of Customer Service Officers and Administration Officers throughout the City assisting each directorate to provide the services and programmes that our community desires.

In addition, we have a dedicated Customer Service Centre located in the foyer of our Administration & Civic Centre.  Our professional Customer Service Officers (CSOs) are trained to be able to assist customers with most enquiries, making our friendly and multi-skilled team of experienced CSOs the first point of contact for many members of the community seeking information or assistance. Each member of the Customer Service team is committed to customer satisfaction and aims to ensure that your queries are handled efficiently and effectively.

The Customer Service Centre team look forward to welcoming you when next you visit or call 9273 6000.

If you wish to provide feedback

You are most welcome to download a form below, print it and return it to us in person or via the post.

Or you can click here and visit our Community Feedback page where you can fill out an easy online form and just click to submit!

Related Links

Customer Service Charter

Customer Feedback Form

Management