Spotted something that needs our attention? The best way to let us know is by snapping a photo using the free Snap Send Solve app for iOS and Android, or the form below.

It's a quick and easy way to report an issue while you're on the go without the need for a phone call or email.

Reports through Snap Send Solve are reviewed during business hours. If the issue is urgent or creating an immediate safety hazard outside hours please call us on 9273 6000. Your call will be answered by our after hours service.


Using Snap Send Solve

How to use the app

  1. Select ‘Snap’ to start
  2. Add photos
  3. Confirm GPS location
  4. Select incident type and add your description
  5. Tap ‘Send’

Find a more detailed step-by-step on the Snap Send Solve website.

What to report

You can report anything that needs fixing in the Vincent area using Snap Send Solve. Examples include:

  • cracked footpaths
  • fallen tree branches
  • potholes and other road issues
  • graffiti
  • dumped rubbish
  • broken playground equipment

Tips for effective reporting

1. Include surrounding landmarks in your additional photos. Including local landmarks in your images helps us pinpoint the incident even faster. Think buildings, street signs, trees, etc. Even though we’ll get your reports geolocation, it’s always good to know exactly where your issue is. 

2. Include multiple photos from different angles. While close-up images are helpful to see exactly what’s wrong. It’s always best to include a few more from different angles, especially if they show surrounding landmarks. You can add up to 5 photos in every report.

Example snaps

The below are all good examples of reports made through Snap Send Solve. 

Share a solve

The Snap Send Solve app allows you to share your reports with your friends, family and wider community. There’s even a before and after collage included if you add an after photo.

Here’s how you can start sharing your reports:

  1. Open your Snap Send Solve app
  2. Go to your History tab on the bottom bar.
  3. Select the report you want to share.
  4. Tap on the 'Share' button at the bottom of the screen.
  5. Choose how you want to share your report (e.g. Facebook, WhatsApp).
  6. Your report is now shared!


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