COVID-19 ADVICE FOR BUSINESSES

Please refer to the the WA Government (COVID-19 coronavirus) or the WA State of Emergency Directions websites for up-to-date advice on COVID requirements for businesses. 

The City's Health Services can provide advice to businesses on these requirements by phone on 9273 6000 or email mail@vincent.wa.gov.au.

Resources

Food businesses & licensed premises

Sport & recreation facilities

Beauty & personal care services

Aquatic facilities

Lodging houses

Formal place of worship e.g. church

Latest updates:  

 The following measures are in place

Please see the WA Government website for up-to-date information.

COVID-19 - What you can and can't do

WA Emergency Directions - Gathering and Activities Directions

Contact tracing registers

What is contact tracing?

The WA Government advises the following:

Contact tracing is one of the most effective measures in controlling the spread of COVID-19 if an outbreak occurred. Contact tracing involves identifying individuals who may have been exposed to an infectious case of COVID-19 and having these people avoid contact with others until we can be sure they are not going to develop the disease.

What are the contact tracing requirements?

There is a requirement to:

  • Collect the name, telephone number and arrival time of all patrons, staff visitor and contractors who are over the age of 16
  • Keep the record for a period of 28 days
  • Dispose of the records after 28 days in a secure manner
  • Provide the information to an Authorised Officer on request

Please note the following:

  • The information should not be misused or disclosed to any other person and it must be protected from loss
  • Contact information is required for customers collecting take-away foods or drinks
  • There will be no requirement to verify the accuracy of the information provided
  • Unstaffed venues are not expected to employ individuals to collect contact register information. However a QR code for the venue should be displayed so customers can self-check-in or paper based slips to be placed in an enclosed container (for privacy)
  • For venues which are hired for a function, the contact registration requirements apply

SafeWA app

To assist businesses the WA Government has developed the SafeWA app which uses QR Codes to register attendance to the business. Use of the SafeWA app with a manual register for non-smartphone users is mandatory. You can download the SafeWA app from the Apple App Store or the Google Play Store.

Please visit the SafeWA guide for businesses for more information. A SafeWA pack with your QR code posters will be sent to your email account. You can print the posters and display them in your business.

Contact register business resources

The WA Government has also developed a stakeholder toolkit with downloadable posters, contact tracing forms and other helpful information

    Food Businesses & Licensed Premises

    What are the current requirements?

    Please see the WA Government website for up-to-date information.

    COVID-19 - What you can and can't do

    WA Emergency Directions - Gathering and Activities Directions

    What training must my staff complete?

    It is a requirement to complete the AHA COVID-19 Hygiene Course for the Hospitality and Tourism Industry.

    The City recommends all businesses in the hospitality and tourism industry make themselves familiar with this training requirement, and complete the course as soon as possible. 

    Where can I get more information?

    The WA Government has a frequently asked questions page which may help you understand these requirements further. 

    You can download the Guidelines and COVID Safety Plans from the WA Government website.

    If you have any questions or need help measuring your premises, please contact the City’s Health Services.

    Food Safety Information

    Takeaway and home delivery

    The City understands a number of you have transitioned to providing their menu for takeaway or delivery. Food safety during this time is still crucial - it is important that growth of food poisoning microorganisms is minimised. Remember you customers are your business and you need to keep them safe!

    Temperature control

    Consider your delivery area:

    • UberEats, Deliveroo, Menulog and the like restrict the delivery area so the food remains hot or cold upon service to the customer, which minimises the time out of temperature control to consumption by the customer.
    • If you are offering delivery by utilising your staff, then you should also restrict the delivery area so the travel time is no more than 15 minutes for a single order.
    • If your staff are delivering several orders so there may be an extended travel time for your last delivery, you will need to use cold storage such as eskies and ice bricks or insulated bags for hot food.
    • Cold foods must be stored below 5ºC and hot foods kept above 60ºC.

    Protection from contamination

    • Packaging should be food grade and stored in clean sealed containers to prevent dust, dirt, foreign objects and pests from contaminating it.
    • Food should be delivered in sealed food grade containers or boxes in a clean bag.
    • The delivery vehicle should be in a clean and sanitary condition.

    Labelling

    If you are manufacturing foods that are not ready-to-eat such as frozen or fresh meals or shelf stable items like preserves you will need to consider the labelling requirements under the Food Standards Code Chapter 1.2. To assist in interpretation please refer to the FSANZ User Guides.

    What might my label need to include?

    Some things you need to consider including in your labels:

    • Name of food
    • Date marking (i.e. shelf life testing as determined by a NATA accredited laboratory)
    • Ingredient list include mandatory declarations (e.g. allergens)
    • Nutrition information
    • Name and business address (must be a physical address where the product is manufactured, not a postal address)
    • Lot identification

    Food handler hygiene

    It is now, more than ever, critical that all food handlers at your premises engage in good hand hygiene practices. Food handlers must wash their hands, using liquid soap and drying with single use towel:

    Before Starting Work Before handling cooked or ready-to-eat food
    After handling or preparing raw food After handling waste
    After cleaning duties After using the bathroom/toilet
    After blowing nose, sneezing, coughing or using a tissue After smoking, eating or drinking
    After handling money, before performing another task After doing anything else that could make your hands dirty, like handling garbage, touching animals or children, or cleaning duties

    Please see this link for more guidance on proper handwashing technique.

    Health of food handlers

    If food handlers are experiencing cold and flu-like symptoms, they should be staying home.

    Common symptoms of COVID-19 include fever; flu-like symptoms, such as coughing or sneezing; difficulty breathing; sore throat; fatigue.

    Food handlers must tell their supervisors (a log should be recorded), not handle food and should only return when a doctor says they are well enough (usually 48 hours after symptoms have stopped). Please note, this 48 hour guidance does not apply to those in self isolation or quarantine.

    Further information on food handler hygiene requirements under the Food Standards Code can be found here

    Cleaning and sanitising

    Ensure food contact equipment, such as kitchen benches, knives, chopping boards, pots, and meat slicers etc., as well as eating and drinking utensils, are in a clean and sanitary condition. For more information on cleaning and sanitising please see this link.

    Additional cleaning and sanitising measures may include:

    • Making hand sanitiser available and visible on premises;
    • Sanitising seats, tables etc. after every use;
    • Regularly clean all frequent touch surfaces like door handles, bathrooms, etc; and
    • Carry out repeated and constant general cleaning and emptying of waste bins frequently. 

    Skills and knowledge

    We would encourage you to have all food handlers at your premises complete the FoodSafe online course and display their certificate to your patrons to see, as a demonstration of your commitment to ongoing food safety and handler hygiene.

    Please find below the link to a free online food safety course. It is requested at the completion of the course, you provide the City a list of food handlers (full name) who have completed the course.

    Course link - https://www.ehawa.org.au/events/category/foodsafe-online-43

    Your Unique Code - FSVINCE353

    General requirements

    Just a friendly reminder that the business must comply with Food Standards Code Chapters 3.2.2 and 3.2.3. You can refer to Safe Food Australia for an explanation guide to these Standards.

    FZANZ have released a handy fact sheet to assist food businesses in this challenging time.

    Where can I find more information?

    Sport & Recreation Facilities

    What are the current requirements?

    Please see the WA Government website for up-to-date information.

    COVID-19 - What you can and can't do

    WA Emergency Directions - Gathering and Activities Directions

    Where can I get more information?

    The WA Government has a frequently asked questions page which may help you understand these requirements further. 

    You can download the Guidelines and COVID Safety Plans from the WA Government website.

    If you have any questions or need help measuring your premises, please contact the City’s Health Services.

    Beauty & Personal Services

    What are the current requirements?

    Please see the WA Government website for up-to-date information.

    COVID-19 - What you can and can't do

    WA Emergency Directions - Gathering and Activities Directions

    Where can I get more information?

    The WA Government has a frequently asked questions page which may help you understand these requirements further. 

    You can download the Guidelines and COVID Safety Plans from the WA Government website.

    If you have any questions or need help measuring your premises, please contact the City’s Health Services.

    Aquatic Facility Operators

    What are the current requirements?

    Before a public aquatic facility can reopen, chemical and microbiological water sampling must be undertaken by the City's Health services and a satisfactory result returned. The time frame from sampling to receipt of results from the laboratory is approximately 4 days so you will need to plan ahead. Please contact the City’s Health Services on 9273 6000 to arrange sampling by an Environmental Health Officer.  

    Lodging House Operators

    What are the current requirements?

    Please see the WA Government website for up-to-date information.

    COVID-19 - What you can and can't do

    WA Emergency Directions - Gathering and Activities Directions

    Where can I get more information?

    The WA Government has a frequently asked questions page which may help you understand these requirements further. 

    You can download the Guidelines and COVID Safety Plans from the WA Government website.

    If you have any questions or need help measuring your premises, please contact the City’s Health Services.

    Hygiene and physical distancing precautions should still be followed:

    • Hand hygiene products and suitable waste receptacles must be made available, with frequent cleaning and waste disposal taking place.
    • If available, supply hand sanitiser for guests to use in common areas.
    • Promote physical distancing of 1.5m between persons in all shared spaces within your lodging house.
    • Monitor lodgers for signs of illness and refer them to a local GP/COVID-19 clinic as necessary.
    • Implement a thorough and frequent cleaning program with disinfectant surface sprays/sanitisers including all shared surfaces, cupboard and door handles, taps and rubbish bins (if they aren’t operated by a foot pedal).

    Guests in isolation:

    • Please contact the Coronavirus information helpline on 13 COVID (13 268 43) if you have a guest in isolation to discuss these arrangements

    How can I protect staff?

    Staff should maintain a safe distance from all guests where possible and avoid shaking hands.

    Cleaning staff:

    • should avoid close contact with guests who have self-isolated.
    • should wear gloves while cleaning, and use alcohol hand rub before and after wearing gloves
    • may wish to wear a surgical mask while cleaning the room.
    • may inquire if people are well, and ask them to put on a surgical mask.

    Staff should declare to management if they feel unwell and go home or seek medical assistance as necessary.

     Formal Places of Worship

    What are the current requirements?

    Please see the WA Government website for up-to-date information.

    COVID-19 - What you can and can't do

    WA Emergency Directions - Gathering and Activities Directions

    Where can I get more information?

    The WA Government has a frequently asked questions page which may help you understand these requirements further. 

    You can download the Guidelines and COVID Safety Plans from the WA Government website.

    If you have any questions or need help measuring your premises, please contact the City’s Health Services.

    Please review your COVID Safety Plan and the current COVID Safety Guidelines, and remind staff and volunteers  of their obligations to meet the requirements of the plan.