Homeless Western Australians are some of the most vulnerable in our community and require support from a range of services to end their homelessness journey.

The City of Vincent is committed to supporting people at risk of, or experiencing homelessness. The City recognises that a collaborative and coordinated approach between service providers is required to end, rather than just manage homelessness.

In Western Australia, the All Paths Lead to a Home: WA's 10-Year Strategy on Homelessness 2020-2030 sets the direction for all levels of government, business and the community sector in responding to and preventing homelessness.

The City works closely with the Department of Communities Office of Homelessness, Western Australia Police Force and many other partner agencies such as Nyoongar Outreach Services to coordinate a range of responses and deliver better outcomes in this space.

Homelessness is not a crime.

People experiencing homelessness have the same entitlement as any other member of the community to use public spaces and facilities, participate in public events, activities and services.

Many people experiencing homelessness have diverse or complex needs relating to culture, mental health, trauma, domestic violence, cognitive impairment or drugs and alcohol.

When is a response or intervention appropriate?

  • If the person requests assistance or is distressed or in need of assistance.
  • If the person's behaviour is threatening their own safety, or the safety of those around them.
  • If the person's behaviour has resulted in damage to property or the environment, such as an accumulation of litter or waste.
  • If the person is sheltering in a place that puts their own safety and health at risk, or that of others (for example, squatting in derelict buildings or high risk areas without the consent of the owner).
  • If the person is an unaccompanied child or young person who may be at risk of significant harm.

Who to call:

WA Police 131 444 To report incidents of criminal or anti-social behaviour that require police assistance.
Emergencies 000 To report incidents where life or property is threatened or in danger.
Crime Stoppers WA 1800 333 000 To report information about criminal or suspicious behaviour or activity that does not require police attendance.
City of Vincent 9273 6000 To report issues relating to the amenity of the area, such as graffiti, obstructions, damaged infrastructure, needles requiring disposal, litter and waste concerns, street cleaning requests, management of vacant properties, rough sleeping and issues in our public spaces.

Local drop-in centres

Tranby Engagement Hub

10/5 Aberdeen Street, Perth

9220 1288

Crisis drop-in support:

    • Monday to Friday, 7am - 2.30pm
    • Saturday, 7 - 11am
    • Sunday, 12 - 4pm

    The Tranby Engagement Hub is an engagement and referral service for people who are in crisis and sleeping rough in and around the City of Perth.

    The team provide essential services such as showers and food; and work one-on-one with people to understand their individual needs, support them to access the services that are right for them and assistance in moving towards secure, long-term accommodation. Tranby also partner with visiting agencies to provide medical, legal, counselling and advocacy services.

    Tranby Engagement Hub

    Tranby Engagement Hub Overview and Visiting Services

    Ruah Engagement Hub

    247 James Street, Northbridge

    13 78 24

    Drop-in support:

    • Monday to Friday, 8.30am - 2pm (excluding Public Holidays)

    The Ruah Engagement Hub (previously the Ruah Centre) provides services such as assertive advocacy, crisis accomodation referrals, document support, assistance with accessing ID and housing applications, support with referral to case management programs, health services, legal services and other supports and rest and recuperation facilities including showers.

    Ruah Engagement Hub


    City of Perth Moore Street Accreditation Site

    The City of Perth works with homeless service providers and goodwill groups working in the public realm to become accredited service providers at their Moore Street Accreditation Site. Having a centralised location at Moore Street, the accreditation site aims to coordinate groups and services providing support to people experiencing homelessness within the broader inner city area. A person experiencing homelessness can access food, health services, hygiene services and donations of essential items at one place, one time - improving accessibility for those requiring assistance and a safe standard of service provision.

    The Moore Street Accreditation Site is located between Royal Perth Hospital and McIver Train Station, and operates from Monday to Friday, 5 - 8pm and Sunday, 8 - 11am.

    Moore Street Homeless Services Roster

    Other emergency accommodation and relief contacts

    Entrypoint Perth

    A free assessment and referral service assisting people who are homeless or at risk of homelessness in WA to access accommodation and support options.

    Monday - Friday 9am - 7pm
    Saturday: 9am - 5pm

    1800 124 684

    Entrypoint Perth

    Crisis Care Helpline

    A telephone information and counselling service for people in crisis needing urgent help, Crisis Care provides Western Australia's after-hours response to reported concerns for a child's safety and wellbeing and information and referrals for people experiencing crisis, including homelessness and family violence.

    After hours, seven days a week.

    1800 199 008

    Crisis Care Helpline


    An online directory of emergency relief service providers managed by the DropIN team at the Western Australian Council of Social Service. It contains real time search results of emergency relief services including food relief, financial counsellors, emergency accommodation and other services that can provide assistance in a location that is convenient.


    How else can I help?

    Many people in our community want to help those doing it tough but may not know the best way to do this.

    Groups and individuals wanting to assist people experiencing homelessness are encouraged to explore suitable pathways through Volunteering WA. This allows goodwill to be harnessed in the most effective way by reducing duplication of services, aligning your support with the needs of the sector and providing opportunities to work with, and support established and reputable service providers.

    Those interested in finding out more about opportunities to deliver services at the City of Perth Moore Street Accreditation Site can contact the City of Perth's Community Development team via email CMSINBOX@cityofperth.wa.gov.au or call 9461 3333.

    More Information

    Contact the Safer Vincent Advisor on 9273 6000 or email mail@vincent.wa.gov.au or download the City of Perth's Homeless Services in the Inner City publication.

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