Homeless SUPPORT AND SERVICES

Homeless Western Australians are some of the most vulnerable in our community and require support from a range of services to end their homelessness journey.

The City of Vincent is committed to supporting people at risk of, or experiencing homelessness and as a participant of the City Homeless Framework Committee and other working groups, we recognise that a collaborative and coordinated approach between service providers is required to end, rather than just manage homelessness.

Many people experiencing homelessness have diverse or complex needs relating to culture, mental health, trauma, domestic violence, cognitive impairment or drugs and alcohol. The City of Perth have published a comprehensive directory of Homeless Services in the Inner City to assist the community in navigating what support services may be appropriate in different situations.

Homelessness is not a crime.

People experiencing homelessness have the same entitlement as any other member of the community to use public spaces and facilities, participate in public events, activities and services.

When is a response or intervention appropriate?

  • If the person requests assistance, or is distressed or in need of assistance;
  • If the person's behaviour is threatening their own safety, or the safety of those around them;
  • If the person's behaviour has resulted in damage to property or the environment, such as an accumulation of litter or waste;
  • If the person is sheltering in a place that puts their own safety and health at risk, or that of others (for example, squatting in derelict buildings or high risk areas without the consent of the owner);
  • If the person is an unaccompanied child or young person who may be at risk of significant harm.

Incidents of anti-social, intimidating or threatening behaviour, alcohol and drugs, public disturbances, assaults, public urination or trespassing should always be reported as and when they occur to the WA Police Force on 131 444, or 000 in an emergency or life-threatening situation.

Concerns relating to litter, cleanliness and damage of public spaces and facilities, needle disposal, obstructions in walkways and thoroughfares, animal control, parking and management of vacant properties can be reported to the City of Vincent on 9273 6000. 

The City also works closely with a number of organisations who provide outreach and support services in the area, including:

Department of Communities
Nyoongar Outreach Services
Uniting WA

Local drop-in centres

Ruah Centre
33 Shenton Street, Northbridge
8:30am-2:00pm Monday to Friday (excluding Public Holidays)

The Ruah Centre is a drop-in centre for people aged 20 years and over, who are
experiencing homelessness, or at risk of becoming homeless. The Centre provides
a safe space for people to rest and refresh, as well as access to specialist support
services including medical support from Homeless Healthcare, legal services from
the Mental Health Law Centre and government support from agencies including
Centrelink.

*You can get there on the free Blue CAT bus

13 78 24

Tranby Engagement Hub
6/5 Aberdeen Street, East Perth
7:00am-2:30pm Monday to Friday
7:00am-12 noon Saturday and 12 noon-5:00pm Sunday

The Tranby Engagement Hub is an engagement and referral service for people who are in crisis and sleeping rough in and around the City of Perth.

The team provide essential services such as showers and food, and work
one-on-one with people to understand their individual needs, support them
to access the services that are right for them and assistance in moving
towards secure, long-term accommodation. Tranby also partner with visiting
agencies to provide medical, legal, counselling and advocacy services.

9220 1288

Moore Street Accreditation Site

The City of Perth works with homeless service providers and goodwill groups working in the public realm to become accredited service providers at their Moore Street Accreditation Site. Having a centralised location at Moore Street, the accreditation site aims to coordinate groups and services providing support to people experiencing homelessness within the inner city area. A person experiencing homelessness can access food, health services, hygiene services and donations of essential items at one place, one time - improving accessibility for those requiring assistance and a safe standard of service provision.

The Moore Street Accreditation Site operates from Monday to Friday, 5:00pm - 8:00pm and Sunday, 8:00am - 11:00am.

Other emergency accommodation and relief contacts

Entrypoint Perth
A free assessment and referral service assisting people
who are homeless or at risk of homelessness in WA to
access accommodation and support options.

Monday - Friday 9:00am - 7:00pm
Saturday: 9:00am - 5:00pm

1800 124 684

Crisis Care Helpline
A telephone information and counselling service for people
in crisis needing urgent help.

After hours, seven days a week

9223 1111
or
13 14 50
(through the translating and interpreting service)

WAConnect
An online directory of emergency relief service providers managed by the DropIN team at the Western Australian Council of Social Service. It contains real time search results of emergency relief services including food relief, financial counsellors, emergency accommodation and other services that can provide assistance in a location that is convenient.

Ask Izzy
A mobile website connecting people in crisis with the services they need right now, and nearby.

How else can I help?

Many people in our community want to help those doing it tough, but may not know the best way to do this.

Groups and individuals wanting to assist people experiencing homelessness are encouraged to explore suitable pathways through Volunteering WA. This allows goodwill to be harnessed in the most effective way by reducing duplication of services, aligning your support with the needs of the sector and providing opportunities to work with, and support established and reputable service providers.

To apply to deliver services at the Moore Street Accreditation Site, visit the City of Perth website to complete an application form. Applications that do not duplicate existing service delivery will be supported.

More Information

Contact the Safer Vincent Advisor on 9273 6000 or email mail@vincent.wa.gov.au .