What are the benefits of an E-Permit system?

• Residents have complete control of their own account.
• Residents no longer have to wait for paper permits to be sent in the mail, where they run the risk of being delayed or being stolen.
• Removes the risk of the permit falling off of the dashboard, or being forgotten to be passed on or returned by visitors.
• No waiting periods. Once a vehicle registrations is entered and saved in the account, it is live instantly.
• Once the account holder has entered a vehicles registration into the system, it will stay there permanently until the resident chooses to add or remove vehicles. The City has labelled this as a ‘set and forget’ functionality.
• Quick and easy access for the account holder to the online system to easily add and activate registrations as needed.

How does the E-Permit work?

The E-Permit system allows residents to create and manage their own account. The account holder will be able to:

• Enter as many registrations as they need.
• Give each registration a unique name.
• Change vehicle registrations as they need to.

Please note only the maximum number of entitled permits for a property can be active at any one time and only one account can be created per property address.

What do I need to do to get an E-Permit?

You will need any device that has an internet or Wi-Fi connection, such as a PC, mobile phone or tablet, to be able to create an online account.

To start an account you will need an activation code. To get your code please send proof of residency to mail@vincent.wa.gov.au.

Will an E-Permit cost me anything?

E-permits are free of charge. 

How long will it take to get an E-Permit?

Once your registration/s are saved in your online account, it is live instantly so no waiting periods.

How long will the E-Permit last? Will I need to renew it?

There is also no expiry date associated with the E-Permits.

Once you have entered registrations into the system, they will stay there permanently until you chooses to alter them.

My Permit has expired, what do I do?

All physical permits Residential Parking Permits expired on 30 June 2020. You will now need to start an E-Permit account.

How will the City know I have a valid E-Permit?

The City’s Rangers use licence plate recognition software to identify vehicles with valid E-Permits.

What will happen with Visitors Permits?

The resident will be able to save multiple registrations to their accounts, as well as being able to save the registration with a unique name of all of their visitors. There is no limit to the number of vehicles that can be saved against an account, still keeping with the total number of permits that are valid for their particular property. When the visitor arrives or is due to arrive, the resident can log into their account and make the visitors registration active.

Are there any conditions once I have an E-Permit?

An E-Permit exempts vehicles from complying with parking time restrictions, one hour or more, in the relevant zone it is issued to. An E-Permit does not authorise parking that is in contravention of the local law in the following areas; ACROD bays, No Stopping zones, No Parking zones, Clearways, 30 minute or less time restricted zones, loading zones, ticket machine zones, bus or taxi stands, footpaths, driveways or verges. E-Permits are not valid for vehicles that are not registered, disused, oversized, or causing an obstruction.

An E-Permit does not exempt the driver from the provisions of the Road Traffic Code or offences under the City’s Parking Local Laws, including but not limited to limitations for an offence.

Will my personal information be stored in the system?

The licence plate recognition software, is only able to identify if a vehicle has a valid permit, and is therefore permitted to park in that particular zone. No other information is populated on the Rangers device to identify any personal information about the vehicle registration, including owners name or address.

City of Vincent's Ranger Services team will have the ability to access the system, if a resident requires assistance with setting up an account, or if an account needs to be cancelled.

There is no function within the City, nor is there any need for the City to keep a track of permits and/or vehicles.

The software platform this website runs on and associated technology operations are provided by Arthur D. Riley and Company Limited. Click this link for the Privacy Policy governing their service. All data is stored and managed in Australia.

What support is available for the elderly and persons with a disability?

We are happy to assist anyone experiencing difficulties with the system, including the elderly and persons with a disability. Please call 9273 6000 to discuss how we can assist, or visit our Customer Relations Team located at the City of Vincent Administration Centre.

What if I don't have access to a computer or the internet?

If you are unable to access this new system, the following options are available:

• You can attend the Library and the account can be created with you by Administration.
• Administration can create the account for you over the telephone.
• Administration can come to you, and create your account with you.
• A friend or relative can create the account for you on your behalf; or
• Administration can assist with ongoing management of your account by inputting your information onto the system.

What if I don't have an email address?

If you do not have an email address, Administration can assist you with creating a free email account, such as Gmail or another service provider of your choice.

What if I don't have a compatible device?

The system is able to be accessed by both Apple or Android devices. Administration can assist you if neither of these device types are available.

Need more information?

Please email parking@vincent.wa.gov.au and ensure the property address is included in the subject line so we can send further information direct to your inbox. We will also release updates on our website and social media channels.

Tell us what you think about E-Permits!

We understand changes in systems affect people differently, so we would value your feedback on your experience with the new system.

We hope you can take the time to complete a two-minute survey so we can gain an understanding of your experience with the system, from creating an account to managing it. 

Click on the link below to complete survey. 

Feedback Survey